A life event is an IRS qualified event that allows you to make a change in your enrollment elections during the plan year. Below you will find the University’s recognized life events for students. In order to make a change to your coverage selections, you will need to submit a life event through the Benefitsolver, the student health insurance portal.
Please Note: Student coverage does not automatically continue each academic year. Re-enrollment is required every fall to maintain active coverage. All coverage ends 8/31 without re-enrollment. Graduate students with academic appointments, Fellows and Certificate Trainees (as Defined in University Policy) may have different coverage ending dates depending on their appointment ending dates or graduation date. Please refer to the “Important Dates for Graduate Students with Academic Appointments, Fellows, and Certificate Trainees (as Defined in University Policy)” table on this page.
Questions about student health coverage? For general plan inquiries, contact the University's Benefits Department by calling 833-852-2210 or submit an inquiry online. For enrollment questions, contact UPMC Health Plan by calling 1-888-499-6885.
Steps to Take to Change Your Insurance Coverage Due to a Life Event
In order to make changes to your benefit elections during the academic year due to a life event, you must complete all steps below in their entirety.
- Go to my.pitt.edu.
- If not already selected, select "Students" from the "Roles" choices (click "Sign in" at upper right corner, then select from the "Campus & Roles" pop-up menu options).
- Search for "Student Health Insurance."
- Find the option for "Student Health Insurance" (Benefitsolver) and launch the portal, logging in via Pitt Passport if not logged in.
- The portal can also be launched by direct link (select the "Start" button and login via Pitt Passport if not logged in).
- Click on “Change My Benefits” on the Navigation Bar at the top of your homepage then choose "Change My Benefits" on the right side of the page.
- Choose the appropriate event under the Life Event option, enter the date the event occurred, and click “Start Change.”
- Continue through the online enrollment.
- Once you have completed your changes, select "Approve" on the Review Enrollment Page then select "I Agree" on the Confirmation Page.
- Upload the required supporting documentation in one of two ways:
- If you have your documentation ready at the time of enrollment, select “Upload Now” on the “Action Required” page immediately after you submit your elections.
- If you do not have your documentation ready at the time of enrollment, visit your Message Center at the top of your homepage at a later date, view the message titled, “You need to submit documentation to verify your eligibility, “ and upload your document(s) directly to the message.
IMPORTANT NOTE: You must submit supporting documentation for any life event changes in the Benefitsolver portal. Incomplete submissions will be denied.
A change to your coverage elections can only be made within 60 days of the qualified life event.
- For an event date that occurs on the first day of a month, the coverage becomes effective the first of that same month.
Losing Other Coverage Example: If the student lost coverage on October 1st and wants to enroll in University student insurance, the student’s coverage would begin effective October 1. The student must submit a life event along with proof of loss of other coverage within 60 days of their previous coverage termination date.
NOTE: Coverage is only processed to begin based on the event date for a qualified status change. If you submit your paperwork on October 31st, the coverage will begin retroactively on October 1st.
- For an event date that occurs after the first day of a month, the coverage becomes effective the first of the next month.
Losing Other Coverage Example: If the student lost coverage on October 13th and wants to enroll in University student insurance, the student’s coverage would begin effective November 1. The student must submit a life event along with proof of loss of other coverage within 60 days of their previous coverage termination date.
NOTE: Coverage is only processed to begin based on the event date for a qualified life event. If you submit your paperwork on November 30th, then the coverage will begin retroactively on November 1st.
Life events should be completed in the Benefitsolver, the University’s student health insurance portal.
University Recognized Life Events for Students
*Effective Jan. 1, 2025, eBenefits will transition to Benefitsolver. While the name will change, there won’t be any other changes to the coverage, enrollment system, processes or contact numbers.